At LaTEE, the health and safety of our customers, employees, and everyone involved in our operations outweigh any other priorities.
In this unprecedented period, we realise that the spread of coronavirus is a concern for everyone as the virus is going global at a rapid pace. We felt the need to establish a specific protocol to protect every single person associated with us.
Part of our COVID-19 precautionary protocol, currently in place at our locations requires:
- Our staff members to have gloves on at all times
- Our pieces of equipment to be regularly sanitised
- Our staff who may feel ill stay home and seek medical attention
- Most-touched surfaces (door handles, desks, computers, etc.) and the employees’ common areas (canteen, restrooms, and co-working rooms) to be cleaned and sanitised more frequently
We also would like to thank our partnering facilities that have taken all the necessary steps, and established protocols to safeguard us and our products during this hard time.
We are closely monitoring the situation and following the guidelines of the local health authorities and the WHO (World Health Organisation) to ensure that our protocols are always up to date and LaTEE takes the necessary measures to keep you and the community around us safe!
Even though our fulfilment period may be extended due to some extra checks, we are doing our best to have your products shipped out as fast as we can. We have had no shipping issues with the current travel bans and border closures in place as of writing this statement. We tend to fulfil your orders in our in-house or partnering facilities within the EU and the USA and ship based on the proximity of the destination country to our sites. Therefore, most of the current travel bans and border limitations may not affect our shipping and ETAs.
Please do not hesitate to get in touch with our support team in case of any questions or concerns. You can always reach us at email@example.com or use our live chat feature found on the bottom right corner of your screen or Facebook messenger embedded to the product pages.